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Refund Policy
At Little Big Events, our mission is to provide exceptional kids' event entertainment. We understand that occasionally, unexpected circumstances can arise—whether it’s traffic delays or last-minute issues—that may impact the experience. In the rare event that you’re not fully satisfied with your booking, our refund policy is here to help resolve any concerns.
As a reminder, Little Big Events is a platform that connects families and event planners with skilled entertainers. When booking with us, you’ll receive details such as pricing, the entertainer’s name, and their profile with ratings from previous clients. By choosing Little Big Events, you agree to our terms of service and take responsibility for payment and details provided during booking.
User Feedback
We strive to improve our service and invite feedback after each event. If an experience doesn’t meet your expectations, please rate the entertainer in your account. Should there be any billing issues or a more serious incident, contact our Support Team directly. Certain cases may qualify for a partial or full refund under our policy, as outlined below.
When Am I Eligible for a Refund?
Situations eligible for a partial or full refund include:
- Entertainers who arrive late to your event.
- Instances where we fail to notify you of service changes.
- Entertainers who don’t deliver the booked service or meet expected standards.
Situations not eligible for refunds include:
- Entertainer delays due to incorrect booking information (e.g., incorrect phone number or event address).
- Any claims that include discriminatory remarks about the entertainer's background or appearance.
Submitting a Request
To request a refund or lodge a complaint, reach out to Little Big Events’ Customer Support at support@littlebigevents.com within 30 days of your event. Approved refunds will be credited back to your original payment method within 3-5 business days, depending on your bank.
Accuracy of Information
Each report is thoroughly reviewed. Submitting inaccurate information when disputing charges goes against our terms of service and may result in denial of your request and potential deactivation of your Little Big Events account.
The Little Big Events Guarantee
Your satisfaction is guaranteed. For events that don’t meet expectations, we offer a refund policy. Any refunds exceeding 20% are subject to an investigation and consultation with the entertainer.
Negative Reviews:
For 2-3 star reviews:
- We’ll contact the entertainer for their account of the event.
- Automatically offer a 20% refund to clients for any experience rated below expectations.
For 1-star reviews:
- Temporarily deactivate the entertainer’s profile to review the incident.
- Conduct a follow-up call with the client to determine an appropriate refund.
*In cases where both client and entertainer disagree on the refund, we’ll schedule a mediation call, and our customer support team will make a final determination if no agreement is reached.
Cancellations and Refunds
Cancellations and refunds can be processed through your Little Big Events account:
- For cancellations made more than 7 days prior to the event, a full refund is issued.
- Cancellations within 7 days will incur a £50 fee, covering £35 to the entertainer for the reserved time and £15 for administrative fees.
- For cancellations due to emergencies, illnesses, or accidents, full refunds apply (with possible documentation).
Postponements and Date Changes
Changes made more than 7 days before the event are free. For changes within 7 days, a £50 fee applies. If an entertainer cannot accommodate a new date, the cancellation fee will be charged.
For any questions about our policy, please contact Customer Support—we’re here to help!
Do you need more information? Please contact us at contact@littlebigevents.co.uk