What we expect from you

Little Big Events is a community of dedicated professionals who work together to create incredible experiences for kids and families in the UK. We’re passionate about making event planning easy and seamless, so you can focus on delivering exceptional services. As a supplier on our platform, you represent Little Big Events every time you work with a client, so we’ve set out some expectations to help maintain our high standards and strong community reputation.

Representing Little Big Events

Uphold Our Brand’s Reputation: As a supplier on our platform, you play a key role in representing Little Big Events. We expect you to maintain a professional and positive image at all times. This includes avoiding offensive language, refraining from sharing inappropriate content, and avoiding any behavior that could harm the platform’s reputation.
Professional Conduct at Events: When you provide services for an event booked through our platform, you represent both Little Big Events and your own business. Arriving on time, delivering high-quality service, and maintaining professional conduct are essential to creating a positive experience for every client.

Clear Communication

Prompt Communication: Stay connected with us by responding promptly to messages and notifications, keeping your availability updated, and informing us of any incidents that occur during events. Open communication helps us support you and ensures a smooth experience for clients.
Client Communication: After a client books your services and you accept, they may reach out via the platform. We expect you to communicate clearly, answering any questions and providing helpful information before the event. Also, remember to greet the client upon arrival and thank them before leaving.
Respectful Interaction with Other Suppliers: Our platform is a community of professionals, and we encourage positive and respectful interactions between suppliers. Offering support and sharing insights fosters a stronger community. Any behavior deemed disrespectful or disruptive may lead to account suspension or removal.

Service Standards

Deliver Quality Services: Little Big Events is committed to high standards. If you list a service on our platform, ensure that you are fully capable and prepared to deliver it professionally.
Provide the Exact Service Booked: When you accept a booking, you’re committing to deliver that specific service. Ensure that you have all necessary equipment, supplies, and skills to fulfil client expectations.

Maintaining Client Trust

Client Privacy: Respect our clients’ privacy by not sharing any personal information or event details outside of the platform. Treat all information provided for a booking as confidential.
No Direct Promotions: Avoid sending promotional offers directly to clients, as this could impact our relationship with them. If you have promotions you’d like to share, please reach out to us first.
Photography: Taking photos at events without prior client consent is not permitted. If you’d like to capture moments at the event, please ask the client beforehand.

Keeping Your Information Current

Up-to-Date Contact Information: To ensure you don’t miss bookings or important notifications, keep your contact information (such as email, phone, and address) current.

Our Disciplinary Process

Three-Strike Rule: Minor infractions, like receiving 2-3 star reviews or being late, are managed with a three-strike rule. More serious issues—such as 1-star reviews, cancellations without valid reasons, or hate speech—may lead to immediate removal from the platform.
Handling Poor Reviews: If you receive a review below 3 stars, our community manager will reach out to discuss the event and decide on any next steps. Refunds may be provided to clients, with up to 20% deducted from your expected pay. For more severe issues, a full refund may be considered after a mediation call between you, the client, and our manager.
Zero Tolerance for Hate Speech or Racism: Our platform enforces a zero-tolerance policy for hate speech and racism. Any such behaviour toward clients, fellow suppliers, or our team will result in immediate removal from Little Big Events.
Avoid Cancellations: Accepting a booking is a commitment. Cancelling without a valid reason (such as family emergencies, illness, or accidents) may lead to account removal.
Punctuality: Timeliness is essential. Arriving late three times or more could result in account cancellation.

By following these guidelines, you’ll help us build a supportive, professional, and successful community on Little Big Events.